Terms and Conditions
Welcome to CVWritersUK. By accessing or using our website and services, you agree to the terms and conditions outlined here. Please read these carefully. If you do not accept any part of these terms, we advise against using our services. We may revise these terms periodically, and any changes will apply to new orders. Orders placed before the revision will adhere to the terms in effect at that time.
General Terms
CVWritersUK provides CV writing, cover letter creation, and related career support services. A contract between you and us begins when we confirm your order.
- We reserve the right to decline any order at our discretion. If an order is declined, you will be informed within 24 hours, and any payment made will be refunded promptly.
- All communication related to your order will be conducted via the email address you provide. Please ensure the email address is valid and monitored regularly.
- Orders are tailored to the information provided by the customer. Any missing or incomplete details may delay the delivery process.
- Prices listed on the website are subject to change without prior notice. However, the price applicable at the time of your order will apply. If an error occurs in pricing or service description, we reserve the right to correct it and inform you.
Payment and Orders
Payment must be made in full before work begins. We accept payments through trusted platforms like PayPal. If you prefer an alternative payment method, please contact us to discuss options.
In the event of an incorrect service selection (e.g., choosing the wrong type of CV), we will notify you to make corrections. If you decide not to proceed with the adjustment, you are eligible for a full refund.
Once all required information has been received, we will begin working on your order. Delivery times are estimated based on typical workloads, and we strive to meet these timelines. However, delays may occur during peak periods or due to complex requirements.
Refunds and Cancellation Policy
Since our services are customised to individual needs, refunds are generally not available once work has begun. However, we offer the following options:
- Cancellation before work starts: If you cancel your order before we begin, a full refund will be provided.
- Incorrect orders: If you ordered the wrong service and wish to cancel rather than proceed with adjustments, we will refund your payment in full.
- Satisfaction guarantee: If you are not satisfied with the initial draft, we will work with you to revise the content. We offer free, unlimited amendments to reflect any personal or professional changes.
We are not liable for delays caused by missing information or communication issues. For orders requiring urgent delivery, we recommend opting for our express service.
Intellectual Property
All content on the CVWritersUK website, including text, templates, designs, and materials provided as part of our services, is protected by copyright. You may not reproduce, distribute, or use any part of this content without our explicit permission.
When you receive your completed CV or other documents, the intellectual property rights remain with CVWritersUK. You are granted a non-exclusive, personal licence to use the documents for job applications and career purposes.
Limitation of Liability
Our services aim to assist job seekers by creating professional CVs and related content. However, we cannot guarantee job offers or specific outcomes from using our documents.
CVWritersUK will not be held responsible for any loss, damage, or inconvenience resulting from the use of our services or the information on our website.
Complaints and Customer Support
We are committed to providing excellent service. If you encounter any issues with your order, please contact us at info@cvwritersuk.co.uk. We aim to respond within three business days and will work with you to resolve any concerns.